We at FOALWORLD.COM work hard to provide our customers with leather goods of impeccable quality and amazing prices. To return/exchange a product, email us at info@foalworld.com with the order id and reason for return.

Few points to remember

  • Returns/exchange request need to be within 7 days of the delivery of product.
  • All returned items must be unused and returned with original packaging and tags in place. Items without tags will not be accepted.
  • Shipping Charges shall be non-refundable.
  • In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at info@foalworld.com.
  • In you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
  • Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
  • Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
  • In case of orders where reverse pick-up may not apply, customers can self-ship the items to FOALWORLD.COM.
    Non-returnable categories- Our Bespoke bags come under the “No Return/Exchange” unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.

How do you return?

  • Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.
  • Self-ship: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department.
    Shipping Address for self-ship product/s:-


    Devidayal Compound, Magazine Street,
    Next to Britannia, Opp. Woodware,
    Reay Road, Darukhana, Mumbai 400 010, India.

Terms & Conditions

This Return Policy applies to all items (with the exception of BESPOKE BAGS and under the SPECIAL PRICES section) purchased directly from FOALWORLD.COM. The policy is subject to change. Hence, please visit our website WWW.FOALWORLD.COM for the latest policy.