We take great pride in the design and craftsmanship of all our products. We use only the finest materials and the highest manufacturing standards. We strive to make sure every item we sell is perfect. Any product that has been hampered or damaged while transportation MUST be notified by email within 2 days of the delivery of the product.
Our warranty covers against defects in material or workmanship for lifetime from the date of purchase. A dated invoice must be included to show that your product was purchased within the warranty period. Only products sold through authorised retailers and directly through FOAL with a valid proof of purchase are covered under the warranty.
This warranty strictly does not cover damages due to negligence, misuse, wear and tear, or not in accordance with product instructions.
The responsibility of shipping the product to us is of the customer. We will not arrange any pick ups or courier services for the same. Once we receive your product, it would be inspected by our craftsmen. If a defect is found due to manufacturer’s workmanship, we will either repair or replace your product with the same style or a style of equal value based on the purchase price free of charge. We cannot guarantee that the same style will be available for replacement at the time of your claim. If this is the case, you will be able to select a replacement.
This unlimited warranty is void if the product has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or if a valid receipt is not included.
The following defects would be considered as manufacturing defects:
- Problems with zippers.
- Loose stitching or lining.
- Hardware malfunction.
The unlimited warranty does not cover damages that arise from negligence, misuse, wear-and-tear, accidents or failure to follow the product instructions. Some examples of what is not covered under our warranty are:
- Scratches, soiled spots, or marks from normal use.
- Discoloration, wrinkles or dampness from storage or use.
- Damage from adhesives.
- Exposure to chemicals or products with alcohol.
- Improper care.
- Exposure to water or rain.
- Breakage due to excessive weight.
For warranty claims on items not purchased directly through Foal, please contact the authorized retailer where the product was purchased.
Except for the unlimited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, FOAL expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose and you specifically agree that we shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any product.
In addition to and without limiting the generality of the foregoing disclaimers, the warranty does not, under any circumstances, cover the replacement or cost of any electronic device (including but not limited to any mobile phone devices, laptops, iPads, tablets or any other electronic devices) or personal property inside or outside of the FOAL product.
Our usual repair time is four to six weeks plus shipping time. If you have any further questions about our warranty policy, please contact our customer support at email@example.com.